Frequently Asked Questions
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What is ShanlianVPN?
ShanlianVPN is a cross-platform encrypted connection tool. It creates a secure tunnel between your device and the internet, masking your real IP and encrypting your traffic.
Which devices are supported?
Windows, macOS, Android, iOS, Linux, Android TV and a Chrome extension. One account can be signed in on several devices at once.
Do you keep logs of my activity?
No. We follow a strict no-logs policy and never record the sites you visit, files you download or your DNS queries.
Is there a free trial?
Yes. New users get trial time right after installing the app, so you can test before you buy.
How do refunds work?
Every paid plan comes with a 30-day money-back guarantee. Contact support within 30 days with your account number; no reason required.
Which payment methods are accepted?
Credit cards, PayPal, Alipay, WeChat Pay, UnionPay and USDT.
What if my connection is slow?
Try a closer or less busy server, or switch protocol in Settings. Our 24/7 support team is always available if the issue persists.